Customer Service
Shipping & Delivery
We ship parcels to worldwide and we charge shipping fee. Our salesmen will apprise you the final shipping fee by email.
1.EMS
Very fast, efficient and lower cost on ship.
It take about 5-7 days to most of countries.
We will offer you a tracking number once your order is mailed out. You can track the number on site http://www.ems.com.cn/english-main.jsp
It take about 5-7 days to most of countries.
We will offer you a tracking number once your order is mailed out. You can track the number on site http://www.ems.com.cn/english-main.jsp
2.TNT
TNT is a faster ship method but much more expensive than EMS. It is only 4-5 days faster than EMS and sometimes if there is a dealy, even take almost same time. So we prefer you to choose EMS as ship method. But for some coutries, like Netherlands, only TNT is available.
Website: http://www.tnt.com/
Website: http://www.tnt.com/
If you want your parcels to be delivered faster ,we have other delivery company to choose ,as follow.But you should pay us extra cost
Website: http://www.fedex.com
b. UPS - United Parcel Service
Website: http://www.ups.com
c. DHL - D.H.L Worldwide
Website: http://www.dhl.com/splash.html
d. SodExi - SodExi Express (France)
Website: http://www.sodexi.com/
We try our best to get the top quality goods you can get from China, but If our products you received found quality faulty, you may return it for an exchange under the below conditions:
- Items should be returned in unused condition and original packaging;
- When no quality issue is involved, we do not accept the return;
- When return is motivated by a quality issue, we would replace the defective item and bear the shipping fee(from us to you) at our cost, providing that our return procedure has been followed;
- Returns should be shipped via courier at client expense, and a traceable Tracking Number should be provided to us;
- Return requests should be emailed to within 7 days after your order was delivered to you.
IMPORTANT:
1. Please kindly note that All the good on the website are not 100% authentic original ones, and no certificate can be provided, and we can't accept returning the goods by the reason.
2. Please note that returned items are subject to final inspection before exchange will be processed. Please allow 10 to 15 business days for an exchange to be processed.
3. Please also noted that "SIZE NOT FIT" is not our faulty, we are NOT responsible for the size problem. All the clothing on our website are from the factory directly. What ever where you are, the size from us are the same. if you are not sure what is your size, you can see "F.A.Q" for help. You also can email to our sales for advice, but you should inform us your height, weight etc. Meanwhile, you can order 1 pc to check the size before your big orders.
4. For all the returned goods, please contact your sales before you returned the goods.
Our sales will inform you how to write the address and other details to help us received the parcel. If you not inform us in advance, and the parcel lost, the loss will be beared by yourself.
Tips: For any quality complaint, please send us detailed e-mail with description and detailed pictures of faulty goods. After we confirm the fact, we ONLY can make the exchange for faulty products in your next order, providing you have sent us enough proof.
I. Western Union Money Transfer (Credit Card payment via Western Union)
Website: www.westernunion.com Method: You can make your payment by go to western union agent.
You also can use your Credit Card or Debit Card to pay with Western Union. You can pay on
Western Union Website: http://www.westernunion.com/
It's just taking minutes to arrive.
After your payment, please kindly provide us relevant payment information, such as:
*The sender's full name (that is, first, middle and last names)
*The country where the money was sent
*The amount that was sent
*The Money Transfer Control Number (MTCN, 10 numbers)
Notes: If this is the first time you send payment by it, Western Union will ask you if know us, you can say yes!, otherwise they will refuse to let you send the payment.
II.T/T (Bank Wire transfer)
-It needs 3 to 5 working days to arrive.
-Transfer your payment to our bank account in Bank of China.
Notes: All banking charges should be for buyer's account.
Tips: After your bank transaction, please fax or email us the bank receipt, so we can arrange your goods in advance.
III. MoneyGram
Website: www.moneygram.comMoneygram is very convenience, fast, and cheap. Please kindly inform us sender's full name, reference number (8 numbers) and exact amount once you make the payment.
It's just taking minutes to arrive.
IV. Credit cards
You will receive an email with how to pay buy credit cards when you select this payment way. It shall plus 5%* Products Price as credic cards fee.
V. others
If you want to use other payment method which is not listed above ,please contact our sales, thank you.
Please inform us your payment transaction and contact our sales to confirm the payment.
FAQ
How to make order?
1: you can register a member frist,then make your order and update it,after you checkout ,we will get your order,then we will tell your total price within 24 hours;
2:Send product number to us directly by email,and tell size,colors,how many items per styles you want ,after we recieve your email,we will count it,then send total price to your email.
2:Send product number to us directly by email,and tell size,colors,how many items per styles you want ,after we recieve your email,we will count it,then send total price to your email.
How can I know your account information?
After you place an order, we will contact to you and send our account information at the earliest time. And inform you the final cost including the shipping cost.
